A few weeks ago, NCSoft announced an important addition to their Aion staff – community manager for North America Andrew Beegle a.k.a. “Tamat”, whose main job will be to interface with what is perhaps the most vocal segment of any MMO community.
Prior to this, we had known Andrew as our esteemed colleague from ZAM Network, where he worked as a game journalist for four years. This week, we steal a few moments from his busy schedule to answer some questions on forum hot topics, yes including the grind, use of bots, and other fun stuff…
IGNPC: The other hot topic these days is the rampant botting that seems to be taking place in the game. You guys mentioned in your October community address that there is a special team dedicated to hunting down and eliminating these bots. I think the question in people’s minds is, why do we still see a great number of the same bots we’ve been seeing every day, and what can we do to help?
Andrew Beegle: The special division of our customer service team that is dedicated to hunting down bots has made some solid progress. We’re still adding staff to that team, so progress on the bot front will continue and build over time. The unfortunate truth is that even though we’re banning thousands of accounts every day, the amount of new accounts being created with botting in mind does a great job of making it seem that we’re not banning anyone. However, that is not the reality.
Full Story ~IGN
I can speak from personal experience as an Aion player who leveled to 46 that I have encountered the same bots with the same names consistently and in the same areas of each map. You can’t leave many areas without stumbling over many bots. Like many other players, I have used their /autohuntingreport button (it’s on my sidebar).
There are bots that I have reported over a month ago and more than 10-20 times, each, yet they are still there. The forums are full of similar personal experiences. I cannot help but wonder if that button even does anything but to act as a stress reliever to the player who thinks he’s done something and turned it over to NCSoft to hopefully do something, sometime. I wonder if NCSoft even receives the report as action never appears to take place.
The same bots that I and many others have reported since our 20s level are now either level 50 or quickly approaching 50, the highest achievable level. If action is being taken, how is this remotely possible? If bots were banned and replaced by new bots, as Tamat suggests, then why are there so many bots approaching level 50? If NCSoft were as proactive as they attempt to claim, shouldn’t there be far less higher level bots than lower level bots as leveling takes quite a bit of time, even for a bot? I will believe it when I see it. Words are easy. It’s time for NCSoft to make the donuts, so to speak.
As anyone can see from the Aion Source forums from this thread and this thread, the community believes that bots are the number one major problem and have little faith in NCSoft. This concern even tops the heavy amount of game crashing during fotress sieges, which is a critical element of Aion. Many of us crash every few minutes in said sieges and are forced to dumb down the graphics to nothing in an effort to try to squeeze an extra minute or two before crashing.
Other MMOs have died quickly for not quickly correcting glaring issues. I truly hope that Aion will not be the next one to die an early death and be a game of “what could have been” to be discussed for years as people migrate to other MMOs or tire and move to other game types as being burned by so many takes its toll (i.e., Warhammer, AOC, being the more recent).