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Here’s a new one: One Consumerist reader’s PlayStation 3 croaked, so he sent it in for warranty service since it was still under its coverage period. A week later, he was told he would not be receiving a replacement. The reason? It had too much dust in it.

This tale gets stranger as you read it. First he’s told his console wasn’t covered because he didn’t have a receipt. (It had been a gift.) Finally, he was told that while it was eligible for coverage, the technicians had peeked inside, taken pictures, and found it simply too dusty to merit coverage under the warranty. He requested the pictures to see for himself. Sony said no, not without a subpoena. (Outraged, he noted that if he were to open the case and taken the same pictures, he would have voided the warranty himself.)

Cleaning vents and keeping electronics as dust free as possible is certainly good advice. Whether or not that’s the “real” reason for his warranty woes… With Sony, who knows? The press just seems to get worse and worse for these people.

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Posted under Gaming, Platform-PS3, Tech News